Privacy Policy

1. Introduction

This Privacy Policy describes how Cracktab (“we,” “our,” or “us”) collects, uses, and protects information when you use any of our Shopify applications (each, an “App”). This policy applies to all current, past, and future Apps developed and published by Cracktab. We are committed to protecting your privacy and ensuring full transparency about our data practices.

2. Information We Collect

2.1 Store Information

• Store domain and basic store details
• Store owner contact information
• Store configuration and settings
• Subscription and billing status

2.2 Product & Content Data

• Product titles, handles, descriptions, and images
• Product pricing, inventory status, variants, and options
• Collections, blog posts, pages, and other store content
• SEO metadata including meta titles and meta descriptions

2.3 App Configuration Data

• App settings, preferences, and customizations
• Feature-specific configurations set by the merchant
• Display settings (colors, text, layout)
• Campaign or automation settings where applicable

2.4 Usage Analytics

• App usage patterns and feature utilization
• Performance metrics and error logs
• Interaction data (anonymized)
• Installation and uninstallation events

2.5 Customer Data (Limited)

• Anonymous interaction data only
• No personally identifiable customer information is collected or stored

3. How We Use Your Information

3.1 App Functionality

• Deliver the core features of the installed App
• Manage configurations, settings, and preferences
• Process subscription and billing
• Provide merchant support

3.2 Service Improvement

• Analyze app performance and usage patterns
• Improve existing features and user experience
• Develop new features and future Apps
• Troubleshoot technical issues

3.3 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests when required
• Protect against fraud and abuse

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

4.2 Service Providers

We may share limited data with trusted service providers who help us operate our Apps:

• Shopify — as required for app functionality within the Shopify ecosystem
• DigitalOcean — for hosting and infrastructure services
• Neon — for secure database hosting
• Analytics services — for anonymous usage analytics only

4.3 Legal Requirements

We may disclose information when required by law or to protect the rights and safety of Cracktab, our users, or the public.

5. Data Security

5.1 Security Measures

• Industry-standard encryption for all data transmission (TLS/HTTPS)
• Secure cloud hosting infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security monitoring and audits

5.2 Data Retention

• Active store data is retained while an App is installed
• Deleted configurations and campaigns are permanently removed within 30 days
• Account data is fully deleted within 90 days of app uninstallation
• Aggregated, anonymized analytics may be retained for service improvement

6. Your Rights and Choices

6.1 Access and Control

• View and modify your configurations through each App's dashboard
• Delete campaigns, settings, and associated data at any time
• Uninstall any App to trigger removal of all associated data

6.2 Data Portability

• Request an export of your configuration data at any time
• Data will be provided in a structured, machine-readable format

6.3 Deletion Rights

• Request deletion of specific data categories at any time
• Complete data removal is performed upon app uninstallation

7. Cookies and Tracking

7.1 Essential Cookies

We use only essential cookies required for app functionality:

• Authentication and session management
• App preferences and settings
• Security and fraud prevention

7.2 Analytics

Anonymous, aggregated usage analytics are used solely to improve app performance and user experience. No personally identifiable information is collected.

8. Third-Party Services

8.1 Shopify Integration

All Cracktab Apps operate within the Shopify ecosystem and comply with Shopify's data handling requirements and Partner Program policies. Please review Shopify's Privacy Policy for their data practices.

8.2 External Links

Our Apps may contain links to external websites. We are not responsible for the privacy practices of any third-party sites.

9. International Data Transfers

Data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards — including standard contractual clauses where required — are in place to protect your information during all such transfers.

10. Children's Privacy

Our Apps are not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Apps, practices, or applicable law. We will notify you of significant changes through:

• Email notification to registered users
• In-app notifications
• An updated “Last Updated” date at the top of this page

Continued use of any Cracktab App after changes are posted constitutes your acceptance of the updated policy.

12. Contact Information

For any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@cracktab.com
• Support: sea-turtle-app-sa8zg.ondigitalocean.app/support
• Website: cracktab.com

13. Compliance

This Privacy Policy is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Shopify Partner Program requirements
• Other applicable international privacy laws

14. Legal Basis for Data Processing

We process your data based on:

• Contractual necessity — to deliver app functionality
• Legitimate interests — for service improvement and security
• Legal compliance — when required by applicable law
• Consent — where specifically requested and obtained